Foot passenger service related benchmark study available!

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INTERFACE aim is to develop SBA ports to modern service oriented hubs for (intermodal) cross-border passenger traffic. Minimum and high quality standards to achieve this are defined in a benchmark study. The final results of this analysis, conducted by PLANCO Consulting Ltd., have recently been presented at the INTERFACE meeting in Rostock (28 April 2011).

The study evaluates the performance of different services in selected ferry ports of the South Baltic area and their hinterland. Basing on this, deficits are identified and necessary actions to improve the situation developed. The analysis bases on interviews with experts, such as ferry operators, port and terminal operators, on-site evaluations and study trips on selected ferrys in autumn 2010.

Here you can now download the summary of the study. The complete report is available for download here!